Dan's Outside

I go, I see, I do, I walk, I think, I like…

Yosemite's Delaware North Companies Customer Service: Mea Culpa

I hate it when I blow it. Double-hate it when I do it so publicly. But better to own up and apologize.

I earlier posted a message about what I thought was a customer service issue with my Yosemite lodging reservation. But it was my own error and my fault. It took me a while, but I finally figured out that I gave DNC the wrong confirmation number – from a previous visit – when I called.

My earlier post was simply dead wrong. I am contacting DNC now to apologize for my error.

I must now report clearly and unequivocally that I have had no negative experiences with DNC, their personnel, or their facilities on my many visits to Yosemite. In fact, on this occasion, when I played the part of “confused but insistent and annoying customer” to the hilt, they remained respectful and helpful and even followed up with me directly by telephone.

I want to extend my apology to the reservation person, and I have so informed the DNC customer service person who called me later this afternoon. I thank her for her call to talk to me about the situation and for her calm, friendly, and helpful demeanor. I am in the process of deleting my posts on this topic along with replies based on my original mistaken post, and I have corrected or commented on those I cannot delete. The original text of this post has been replaced by what you see here, and any remaining links to it on the net should go to the text you are now reading.

From the “Lessons Learned” department…

It is probably good to occasionally be completely and publicly wrong when you think you are completely right. Embarrassing and no fun… but perhaps good for the soul once in a while. A bit of humility is a good thing, and today I managed to re-teach myself that I sometimes need a bit more of it.

And that it is a good idea to think twice, three times, or even more before posting certain things on the net…

January 22, 2010 Posted by | Commentary | , , , , , , , , , , , , , , , , , , , , , , , | 5 Comments

Better prospects for a good wildflower year?

After several years of below-normal rainfall, it is great to find myself living through a week of solid rain with more on the way! (It is interesting to watch the “typical” El Niño pattern play out – tons of rain heading toward central and southern California.) While it is too soon to know how the season will ultimately play out, for the first time in a few years we are currently ahead of normal for rainfall in the lowlands and for snowfall in the Sierra.

One question that outdoor folks are wondering about is: “Will this be a big wildflower year?”

  • It was after similar heavy rains a few years back that the deserts – especially Death Valley – experienced an unusually spectacular wildflower bloom, and desert plants are uniquely adapted to take advantage of rare wet periods by reproducing like crazy! I’ve heard some early speculation that this could be another big year for desert wildflowers if this keeps up. On the other hand, at least one report suggested that the rain might have arrived a bit late.
  • I’m pretty certain that this will be a good year for coastal and lowland wildflowers – I’m betting on it! This flora generally got an early start with heavy rains back in October, and while it hasn’t rained a lot between then and now it hasn’t been totally dry either.
  • I’m also hopeful that a good Sierra snowpack may enhance the bloom and perhaps extend it a bit later in the season. During the previous major El Niño event in the 1990s, I recall still coming across high elevation wildflowers and green plants well into September!

    January 22, 2010 Posted by | Commentary | Comments Off on Better prospects for a good wildflower year?

About this blog…

I realized recently that I haven’t posted here in some time – despite the fact that I post daily or more frequently at my photography blog, sometimes on related subjects. I haven’t quite decided yet whether it is better to:

  • get my act together and post here again more regularly, or
  • do all of my posting in one place at the photography blog since it is sort of related, or
  • just leave this content here as a sort of archive since people still visit the older stories regularly, or
  • something else that will come to mind shortly.

    My preference is to get this blog going again, and that may become a bit more likely as we move toward spring and so forth. We’ll see…

    January 22, 2010 Posted by | Commentary | Comments Off on About this blog…


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