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Kudos to REI Customer Service

I just returned from a three-day pack trip out of Tuolumne Meadows in Yosemite National Park. While descending cross-country from a ridge above Vogelsang Pass (the ridge running between Fletcher and Parsons peaks) one of my REI Peak UL trekking poles simple snapped in two in the lower section. At something like $120/pair I was not looking forward to replacing them.

I took the pole to my local Saratoga REI this afternoon to enquire about getting a replacement section. The salesperson (sorry, I forgot to get his name) at the service desk found a pole section in the back of the store and swapped with me – at no charge!

Thank you, REI!


September 13, 2006 - Posted by | Equipment

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